You help owners get the most out of NFCeez and answer their questions personally.
What it is about
No bot writes back here. When a café has a question about its menu, stamp card or bookings, a person answers who knows the product and explains the answer clearly.
What you would work on
- Personal support You answer questions by email, clearly, kindly and completely.
- Setup You help with importing the menu, designing the stamp card and the first bookings.
- Guides and help You write guides that answer questions before anyone asks them.
- Feedback You spot patterns in the questions and bring them to the product team.
What you bring
- Experience in customer contact, ideally in hospitality
- You speak fluent German and English
- You write clearly and simply
- Patience and joy in explaining things
- Technical understanding without using jargon
What to expect
- A small team. Short paths, direct decisions and finished work instead of long meetings.
- Remote in Europe. You work from wherever you work best, as long as it is in Europe.
- Real impact. What you build is used by cafés, restaurants, bars and bakeries with their guests.